Average ticket resolution time is currently 3.5 hours
The Client Technical Support team is based in CCL Corporate offices in Greensboro, NC in the USA.
- Support hours: 8:00 AM EST to 5:00 PM EST
- Monday through Friday.
- Phone +1 336 545 2810. Choose option 3.
Explore: At any time, you may be able to find a solution to your question by exploring one of the four main categories on this site.
Search word: For a more specific search type a key word relative to your concern into the word search block. A list of articles relating to your search will appear. Select one that applies.
Submit a ticket: Connect with a technician by clicking the Submit a Ticket link, top right on any page. Technicians will help guide you through processes as well as solve more complex concerns.
Please complete the form including:
- The first and last name of the individual that has the concern.
- Email address of the person with the concern goes in both email boxes.
- Describe the issue with as much detail as possible.
- If you can provide a screenshot of the issue, it is usually very helpful.
- Click Submit Ticket
The tickets are processed in the order they are received. You may get an email asking for clarifying information from GTT Support Hub. Please respond to that email.
Otherwise, you will get a solution email from GTT Support Hub. Please click the appropriate Accept or Reject button. If you reject, please include the reason and any other information to help resolve and send the email.