Login Help and Technical Troubleshooting

Get technical help with logging into CCL platforms and assistance with error messages or username and password problems.

Error Messages
IAS (To Be Discontinued)

Help for our discontinued assessment platform IAS.
For Assessment Administrators

Get help if you are administering a 360 assessment session on Access.ccl.org.
For Certified Feedback Facilitators or Coaches

Get help if you are a CCL-certified facilitator or CCL Associate who is facilitating a feedback session for someone who has completed an assessment.
For CCL Compass™ Users

Get help if you have previously completed a CCL assessment, your facilitator has already released your assessment data to you, and you want to use the Compass tool to continue your personal development.
For Participants in a CCL Leadership Program

Get login help with a leadership program on our learning platform (lead.ccl.org), either as part of our standard course offerings or customized for your organization.
For Raters Completing a 360 Survey for Someone Else

Get help accessing an assessment if you’ve been asked to fill out a feedback survey for a colleague.
For Those Not in a CCL Program Taking a 360 Assessment

Get help accessing a 360 or self assessment on our Assessment Portal (typically these are assigned by a member of your organization, a third-party consultant, or a development coach).
Other Technical Troubleshooting

Get assistance with error messages