• Client Technical Support team

    Our average ticket turnaround at this time is 7 hours. The Client Technical Support team is based in CCL Corporate offices in Greensboro, NC in the USA. Explore: At any time, you may be able to find a solution to your question by exploring one of the four main categories…

  • Your Privacy and Data

    The Center for Creative Leadership (“CCL”) is committed to respecting and protecting the privacy of our constituents. CCL subscribes to the American Psychological Association’s code of ethics regarding the use of an individual’s personal data for research; this code is particularly concerned with protecting the rights of the person. Furthermore,…

  • Products

    If you are administering 360 assessments through the purchased CCL Assessment process, you will be able to download feedback=k reports and release Compass from this screen.

  • Resources

    Assign coaches available to you from this page as well as other resources required for your session.

  • Files

    Files folder gives you access to scored reports for participants after scoring and release Compass to participants

  • Assessments (session view)

    The assessments screen shows the assessment status for that participant. Use the action buttons to edit the view. Default view only shows the participant’s and their rater summary. To see rater detail use the “Show all rater categories.” You may also view scorability only. If you are ready to score…

  • Assessments (participant view)

    The assessments screen shows the assessment status for that participant. Use the action buttons to edit the view. Default view only shows the participant’s and their rater summary. To see rater detail use the “Show all rater categories.” You may also view scorability only. If you are ready to score…

  • Registrations

    Registrations page lists everyone in the session and their details. You can use the action buttons to set your page display or export the list. Click on the “Id” to show participant detail summary. Click on the Participant’s name to show more details like number of logins, emails sent, and…

  • Details screen

    This screen shows all the details of the session. Who created it, hosting platform and dates.

CCL's Client Technical Support support hours are Monday - Friday, 8:00 AM to 5:00 PM EST.
Hours Monday - Friday from 8:00 AM - 5:00 PM (EST).