• CCL Coaching Platform

    The CCL Coaching Platform is designed to provide an inclusive technical environment for all involved in an Executive Coaching initiative. It is used by: Go to: Executive Coaching

  • Coachee/Participant

    A leader participating in one of CCL’s coaching opportunities will interact with CCL in different ways depending on the initiative. Follow-on Coaching Coaching sessions embedded into — or wrapped around — a broader leadership development program. Executive Coaching initiativePersonalized one-on-one coaching initiative. Engagements range from as few as 5 sessions…

  • What Is Add-On Coaching?

    Add-on coaching is available at an additional charge for open-enrollment program participants. Go to: Integrated Coaching and Leadership Training

  • Workshop Kit Administrator

    The Workshop Kit Administrator is assigned at the time of the purchase of the leadership training kit. They track their seat inventory, set up sessions, register participants, and monitor completion. Go to: Leadership Workshop Kits

  • Assessment Administrator

    The Assessment Administrator is assigned at the time a 360 assessment is purchased. They control their inventory, set up sessions, register participants, monitor participant progress, and request feedback reports. The Assessment Administrator does not need to be certified. However, they cannot receive feedback reports unless they are also certified. Go…

  • Facilitator

    Feedback reports are distributed and released to participants by a Facilitator who has been certified by CCL to understand the features of the report and is qualified to guide participants through the sections for insights and clarity. Go to: Feedback Report processing

  • Rater

    Participants who have a 360 assessment in their program will assign several colleagues of varying relationships as Raters to complete a survey rating leadership competency. Go to: Rating a colleague

  • Participant

    Participants are the individuals in training to be better leaders. The tools and applications they use will depend on the type of training. A program that steps a participant through with interactive multi-media will be using CCL Leadership Accelerator (CLA). Go to: CCL Leadership Programs Some of these programs will…

  • Shop

    Our online store offers our world-class, research-backed leadership development resources: Go to: shop.ccl.org

CCL's Client Technical Support support hours are Monday - Friday, 8:00 AM to 5:00 PM EST.
Hours Monday - Friday from 8:00 AM - 5:00 PM (EST).