• How do I send a feedback report to a participant?

    Feedback reports are released to participants via CCL Compass™. See how to activate Compass. Note: Do not email reports you have downloaded from CCL Access to participants. The PDF reports that facilitators and coaches download from CCL Access have a built-in security feature which will cause the PDF to expire after…

  • Why do the downloaded reports expire after 60 days?

    The report PDFs downloaded from CCL Access are designed to expire after 60 days to protect participants’ confidential data. These PDFs are known as a “coach’s copy”, as they are to be used by the feedback facilitator only. There should only be one permanent copy of a participant’s data, and…

  • 360 Feedback Report Process

    After 360 assessments are scored or during the scoring request, they are assigned to a certified facilitator. The facilitator certification process ensures the facilitator understands the concepts behind the report design, its measures, and participant/rater confidentiality. The basic steps: 1. As a facilitator, you’ll receive an email from CCL stating…

  • If there are 15 raters, why don’t the blue and orange add up to 15?

    The front page of the report shows 15 raters, including the boss. However, on most items there are not 15 symbols. Each rater has 4 possible responses: Strength, Development Need, Don’t Know, or Does Not Apply. If a rater answers Don’t Know or Does Not Apply, no score is added…

  • Why are there no orange symbols for some questions?

    Skillscope® utilizes quantitative scoring. For every answer that is a development need, one orange symbol is added to the report. In the example below, no one in any rater category chose development need for questions 84 and 85.

  • How to Request Scored Feedback Reports

    Use the Request Scoring function on the Assessment Administrator menu to receive feedback reports after your participants have completed their work. How do I know if a participant has met the minimum requirements? The Request Scoring function will also show whether a participant is ready for scoring . Before a participant has…

  • How to Order a CCL Assessment

    Benchmarks® for Managers™ and Skillscope® inventory can be ordered online and is automatically added to an administrator’s account.  Benchmarks for Executives Order online: Benchmarks for Executives  Benchmarks by DesignReach out to 360suite@ccl.org mailbox to begin the ordering process.

  • Overview of the Admin/Facilitator Process

    Roles and Platforms Involved Process Note: Benchmarks for Executives and Benchmarks by Design are hosted on a different platform. After placing your order, you will receive a form to submit participant information to the 360Suite team. The preceding instructions will not apply to these assessments.

  • Why are there blank spaces on my report?

    Blank spaces indicate there is not enough data to anonymously report responses. This can occur for a number of reasons:  In order to receive an item-level score, the following number of raters must respond:   In this example the Superior, Peers, and Others categories fall below the required threshold to get…

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