Client Administrator Quick‑Start Guide

This checklist provides Client Administrators with a simple guide to get a feedback session off the ground.

Create the Session

🎥 Related Resource: Create a Session Video

  • Open Sessions module
  • Click Create Session
  • Enter session title (appears in invitation email)
  • (Optional) Enter client organization
  • Select assessment
  • Set session date – date of feedback
  • Set invitation date – date when invitation emails will be sent to the participants
  • Set assessment completion date – date when participants/raters need to have their feedback surveys completed by
  • Schedule up to 3 reminders (optional) – reminder emails will be sent to participants who have not yet completed their assessments on these dates
  • Review details and Save

Prepare Participants

  • Email participants explaining the process
  • Ask them to watch for the invitation email
  • Remind them to check spam/junk folders

Register Participants

🎥 Related Resource: Participant Registration Video

  • Open session → Registrations tab
  • Confirm assessment inventory – you must have inventory available to complete registration
  • Click Register Participant
  • Enter email, first name, last name
  • Adjust dates if needed
  • Click Save

Manage Registrations with Status Reports

🎥 Related Resource: Status Report Video

  • Monitor progress in Dates View
  • Send invitations if needed
  • Adjust completion or access dates if needed
  • Cancel only if participant has not started

Scoring Assessments

  • Verify participant’s assessment surveys are complete,
  • Verify that enough raters have completed their surveys for 360 assessments
  • Click Score
  • Enter the certified facilitator that the report should be delivered to – reports can only be delivered to a facilitator who has completed CCL’s Assessment Certification Course
Updated on May 8, 2026

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🆕 CCL Access is coming. Assessment Administrators using IAS to administer their inventory will be upgraded to CCL Access on May 11.
New CCL Access coming May 11.