Information about the various user types of CCL applications. You can find a support starting place by your role. Click on the “Go to:” link to go to areas of interest for your role.
- Participant
- Coachee/Participant
- Rater
- Assessment Administrator
- Facilitator
- Workshop Kit Administrator
- Client Administrator
- CCL Passport™ Administrator
Find information and support from a list of applications. Follow the “Go to:” link under the chosen application that is relative to your situation.
- Assessments Portal (AP)
- CCL Leadership Accelerator (CLA)
- CCL Compass™
- Internet Assessment System (IAS)
- CCL Access
- CCL Coaching Platform
- Shop
A complete guide to assessment processing from purchase to report delivery.
- Overview of the Admin/Facilitator Process
- Admin Quick Start Guide
- Assessment Admin Basic Steps
- Create a New Session
- About dates in IAS sessions
- Register Participants
- IAS Status Report Guide
- How to Request Scored Feedback Reports
- How to Order a Group Report
- How to Order a CCL Assessment
- Assessment ordering-step by step
- Rescore Process
- Session Archive
- Benchmarks for Managers Scoring Rules Matrix
- Skillscope Scoring Rules Matrix
Facilitator review and delivery of feedback reports.
- Overview of the Admin/Facilitator Process
- 360 Feedback Report Process
- Why do the downloaded reports expire after 60 days?
- How do I send a feedback report to a participant?
- How do I activate CCL Compass™ for my participant?
- CCL Compass™: Demonstration Video
- CCL Compass™: Facilitator Tips Video
- Assessment ordering-step by step
Key to effective 360 assessment feedback is getting a collection of raters who know your work best. All the bets rater assignment tips are here.
- Rater Assignment Tips and Best Practices
List of rater tips in alphabetical order. - How do I send reminders to my raters?
- How do I re-send invitation emails to my raters?
- What do I say to inform my raters?
- What is a rater? Who is a rater?
- Who should I choose as my raters?
- Do my raters get automatic reminders?
- How long do my raters have to complete their surveys?
- How much time should my raters spend completing a survey?
- Is rater feedback anonymous?
- How do I add raters?
- What is the rater assignment process?
- How do I correct or modify a rater assignment?
- How many raters should I add?
- How can I determine if I have received enough rater responses?
- What happens to all of the responses received from my raters?
- How soon will my raters receive access?
- What are the definitions of the various rater categories?
- What happens if I do not receive all responses in each category?
- Why can’t I see if a specific rater has returned a survey?
Questions and answers explaining features of the feedback reports that leaders and facilitators need to know.
Tips on using this cutting-edge online tool that brings data to life.
- CCL Compass™ Home Screen Overview
- CCL Compass™: Demonstration Video
- CCL Compass™ Quick Start Guide
- CCL Compass™ — Frequently Asked Questions
- Competencies
- Goals
- Highlighting Text in CCL Compass™
- Development Opportunities
- How do I download a permanent copy of my report?
- Compass features for the Benchmarks® 360 Suite
- CCL Compass™ Features for Skillscope®
Find out what to expect when you are in the Assessment Portal for participants taking an assessment or someone rating a colleague.
- Getting Started in the Assessment Portal
- Rater Management Basics
- Rater Assignment Tips and Best Practices
- Rating a Colleague
- How do I download a permanent copy of my report?
- How do I download the feedback reports from my program?
- Assessment Portal Email Communication Samples
- Section 508 & WCAG Compliance
- “Privacy Consent form”
Best practices for participants attending open enrollment programs.
- Programs Designed for Your Organization
Additional information for programs with specific designs for an organization. - How to Check Your System Compatibility
- Checklist for CCL Program Participants
- CCL Leadership Accelerator FAQ
- PerSight Self-assessment
- What Is Add-On Coaching?
- How do I download the feedback reports from my program?
- Conversation With Your Manager
Infuse leadership throughout your organization with our flexible corporate leadership development subscription.
- CCL Passport™ Enrollment Guide
- How to Access Reports
- Overview of the Admin/Facilitator Process
- Assessment Admin Basic Steps
- Create a New Session
- Register Participants
- IAS Status Report Guide
- How to Request Scored Feedback Reports
- How to Order a Group Report
- How to Order a CCL Assessment
- Section 508 & WCAG Compliance
- Report Dashboard
- Participant Insights Report
- Survey Report
Enrollment guide and tips on administering Leadership Workshop Kits.
- Workshop Kit Enrollment Guide
- How to Access Reports
- How to Check Your System Compatibility
- Section 508 & WCAG Compliance
- Report Dashboard
- Participant Insights Report
- Survey Report
Get information on using CCL leadership training platforms related to the Executive Coaching process.
Login Help and Technical Troubleshooting
Get technical help with logging into CCL platforms and assistance with error messages or username and password problems.
Get help if you are administering a 360 assessment session on ias.ccl.org.
- You Cannot Find Your Invitation or Password Reset Email
- Lost Username or Forgot Password
- How do I re-send invitation emails to my raters?
- Is rater feedback anonymous?
- What is the rater assignment process?
- Getting Started in the Assessment Portal
- Rater Assignment Tips and Best Practices
- Benchmarks for Managers Scoring Rules Matrix
- Skillscope Scoring Rules Matrix
For Certified Feedback Facilitators or Coaches
Get help if you are a CCL-certified facilitator or CCL Associate who is facilitating a feedback session for someone who has completed an assessment.
- You Cannot Find Your Invitation or Password Reset Email
- Lost Username or Forgot Password
- CCL Access (Coach/Facilitator) Email Communication Samples
- Error Message: “Oops, something went wrong”
For Raters Completing a 360 Survey for Someone Else
Get help accessing an assessment if you’ve been asked to fill out a feedback survey for a colleague.
- You Cannot Find Your Invitation or Password Reset Email
- Lost Username or Forgot Password
- Error Message: “Oops, something went wrong”
- Error Message: “Too many redirects”
For Those Not in a CCL Program Taking a 360 Assessment
Get help accessing a 360 or self assessment on our Assessment Portal (typically these are assigned by a member of your organization, a third-party consultant, or a development coach).
- You Cannot Find Your Invitation or Password Reset Email
- Lost Username or Forgot Password
- Error Message: “Your account doesn’t have access to this system”
- Error Message: “Oops, something went wrong”
- Error Message: “Too many redirects”
- Assessment Portal Email Communication Samples
Other Technical Troubleshooting
Get assistance with other technical issues.
- How to Clear Your Browser Cache
- How to Disable Your Pop-up Blocker in the Most Common Internet Browsers
- PerSight Self-assessment
- Use your eBook purchase
- Certificates and Badges
Information and support for CCL’s leadership-related applications and their respective user types. You can browse the information by either application or user type.
Information on how to take and manage assessments, choose and assign raters, request scoring, and interpret feedback reports.